Privacy Policy
Your information and privacy are important to you and to Opango, Inc. This
Privacy Policy explains when it applies, how we use and do not use your
information, and how we keep it safe.
This Privacy Policy is effective 10/01/2025 and applies to Opango, Inc. and
its affiliates. In this Privacy Policy, references to “Opango, Inc. “affiliates,”
“we,” “us,” or “our” refer to “Opango, Inc.”
Definition of Personal Data
In this Privacy Policy, “Personal Data” refers to any information that directly
or indirectly relates to, describes, or could be used to identify an individual.
Personal Data does not include anonymous or de-identified data that cannot
be linked to or identify an individual.
1. When this Privacy Policy Applies
This Privacy Policy covers the Personal Data shared when you use our
Products and Services and to any digital, paper, and in-person
communications to which this Privacy Policy is linked. This Privacy
Policy applies to you and anyone who uses our Products or Services
under your account.
Please note, our Privacy Policy does not cover Personal Data handling
as an employee, intern, consultant, contractor, or applicant of Opango,
Inc.. It also does not cover information collected by third-party sites or
applications that may link to or be accessible from our websites. YOU
are responsible for making sure all users under your account
understand and agree to our Privacy Policy.
2. How we Collect Your Information
We collect your information in 3 ways:
i. You give it to us when you make a purchase, set up an account
or otherwise directly communicate with us.
ii. We automatically get it when you use, or your device uses, our
products and/or services. For example, we use network tools to
collect information like call and text records and the web
browsing information we describe in this Privacy Policy.
iii. We get it from outside sources like credit reports, marketing
mailing lists, and commercially available geographic and
demographic information, along with other available information,
such as public posts to social networking sites.
3. Personal Data We Collect
We collect the following categories of Personal Data:
● Identifiers: This includes your full name, address, email, company
name, company website, telephone number, caller ID information,
unique personal identifier, online identifier, Internet Protocol (“IP”)
address, and proof of address and ID of end users (if required by
regulations).
● Account Payment Information: This includes your credit/debit card
number, signature, and bank wire transfer information.
● Commercial Information: This includes records of products or services
purchased, obtained, or considered, as well as other purchasing or
consuming histories or tendencies.
● Internet or Similar Network Activity: This includes your browsing and
search history, information on your interaction with our websites and
advertisements, and information about communications delivered via
our platform.
● Metadata: This includes information about communications delivered
via our platform, such as source and destination information, IP
address, completion status, time, and duration of use.
● Geolocation Data: This includes source and destination information
about communications delivered when you use our products or
services.
● Cookies and Other Technologies: We use website cookies and similar
technologies to distinguish you from other visitors and gather
information about the usage of our websites. For more information,
please refer to the “Cookies and other tracking technologies” section.
iii. We get it from outside sources like credit reports, marketing
mailing lists, and commercially available geographic and
demographic information, along with other available information,
such as public posts to social networking sites.
3. Personal Data We Collect
We collect the following categories of Personal Data:
● Identifiers: This includes your full name, address, email, company
name, company website, telephone number, caller ID information,
unique personal identifier, online identifier, Internet Protocol (“IP”)
address, and proof of address and ID of end users (if required by
regulations).
● Account Payment Information: This includes your credit/debit card
number, signature, and bank wire transfer information.
● Commercial Information: This includes records of products or services
purchased, obtained, or considered, as well as other purchasing or
consuming histories or tendencies.
● Internet or Similar Network Activity: This includes your browsing and
search history, information on your interaction with our websites and
advertisements, and information about communications delivered via
our platform.
● Metadata: This includes information about communications delivered
via our platform, such as source and destination information, IP
address, completion status, time, and duration of use.
● Geolocation Data: This includes source and destination information
about communications delivered when you use our products or
services.
● Cookies and Other Technologies: We use website cookies and similar
technologies to distinguish you from other visitors and gather
information about the usage of our websites. For more information,
please refer to the “Cookies and other tracking technologies” section.
● Sensory Data: This includes interactions with our sales and customer
support teams, which may be recorded for quality assurance, training,
and analysis purposes (subject to your consent if required by
applicable law).
4. How We Use Your Personal Data
We use the Personal Data we collect for the following purposes:
● To provide our products and services and fulfill your requests.
● To respond to inquiries and address concerns.
● To enable communication via our platforms and bill for services.
● To inform you about additional features, products and services.
● To inform you about system updates, upgrades, service status and
outages.
● To personalize your website experience and deliver relevant content
and marketing communications.
● To maintain the safety, security, and integrity of our website, services,
and technology.
● For testing, research, development, analysis, and product
improvement.
● To comply with legal obligations, protect our rights, and ensure
security and safety.
5. Sharing your Personal Data
We do not sell or rent your Personal Data to third parties. We may
share your Personal Data with trusted partners for business purposes,
including:
● Service providers who perform necessary services directly to
[BUSINESS NAME].
● Other entities for emergency response, legal compliance, identity
verification, or directory assistance.
support teams, which may be recorded for quality assurance, training,
and analysis purposes (subject to your consent if required by
applicable law).
4. How We Use Your Personal Data
We use the Personal Data we collect for the following purposes:
● To provide our products and services and fulfill your requests.
● To respond to inquiries and address concerns.
● To enable communication via our platforms and bill for services.
● To inform you about additional features, products and services.
● To inform you about system updates, upgrades, service status and
outages.
● To personalize your website experience and deliver relevant content
and marketing communications.
● To maintain the safety, security, and integrity of our website, services,
and technology.
● For testing, research, development, analysis, and product
improvement.
● To comply with legal obligations, protect our rights, and ensure
security and safety.
5. Sharing your Personal Data
We do not sell or rent your Personal Data to third parties. We may
share your Personal Data with trusted partners for business purposes,
including:
● Service providers who perform necessary services directly to
[BUSINESS NAME].
● Other entities for emergency response, legal compliance, identity
verification, or directory assistance.
● To enforce agreements, protect our business and customers, or
respond to legal requests.
6. Data Subject Rights
You possess certain rights regarding the processing of your Personal
Data according to applicable data protection laws. This section outlines
these rights and provides information on how to exercise them.
However, these laws may have limitations or exceptions that apply to
these rights. We have provided a general description of these rights
without specifying all applicable jurisdictions, limitations, or
exceptions. When you make a request to exercise any of these rights,
we can provide more detailed information about specific exceptions or
limitations that may apply.
● Right to Know: You have the right to ask us to confirm whether we
process your Personal Data, including the categories of Personal Data
we collect, the sources from which we collect it, the purposes for
collecting your Personal Data, the categories of third parties with
whom we share your Personal Data, and the specific pieces of
Personal Data we have collected about you.
● Right to Access: You have the right to request a copy of your Personal
Data and supplementary information.
● Right to Correction/Rectification: You have the right to request the
correction of any inaccurate information and completion of any
incomplete information we hold about you.
● Right to Erasure/Deletion: You have the right to request the erasure
or deletion of your Personal Data under certain circumstances,
subject to certain exceptions.
● Right to Restriction of Processing: You have the right to request the
restriction of processing your Personal Data under certain
circumstances.
● Right to Data Portability: You have the right to receive your Personal
Data that you have provided to us in a structured, commonly used,
and machine-readable format. This enables you to transmit the data to
respond to legal requests.
6. Data Subject Rights
You possess certain rights regarding the processing of your Personal
Data according to applicable data protection laws. This section outlines
these rights and provides information on how to exercise them.
However, these laws may have limitations or exceptions that apply to
these rights. We have provided a general description of these rights
without specifying all applicable jurisdictions, limitations, or
exceptions. When you make a request to exercise any of these rights,
we can provide more detailed information about specific exceptions or
limitations that may apply.
● Right to Know: You have the right to ask us to confirm whether we
process your Personal Data, including the categories of Personal Data
we collect, the sources from which we collect it, the purposes for
collecting your Personal Data, the categories of third parties with
whom we share your Personal Data, and the specific pieces of
Personal Data we have collected about you.
● Right to Access: You have the right to request a copy of your Personal
Data and supplementary information.
● Right to Correction/Rectification: You have the right to request the
correction of any inaccurate information and completion of any
incomplete information we hold about you.
● Right to Erasure/Deletion: You have the right to request the erasure
or deletion of your Personal Data under certain circumstances,
subject to certain exceptions.
● Right to Restriction of Processing: You have the right to request the
restriction of processing your Personal Data under certain
circumstances.
● Right to Data Portability: You have the right to receive your Personal
Data that you have provided to us in a structured, commonly used,
and machine-readable format. This enables you to transmit the data to
another controller without hindrance. You may also request us to
transmit this data directly to another controller.
● Right to Withdraw Consent: If we process your Personal Data based
on your consent, you have the right to withdraw your consent at any
time. The withdrawal of consent will not affect the lawfulness of
processing based on consent before its withdrawal.
● Right to Object to Processing: You have the right to object to the
processing of your Personal Data under certain circumstances.
● Right to opt Out of Processing, “Sale,” or Sharing of Personal Data for
Targeted or Cross-Context Behavioural Advertising: You have the
right to opt out of our processing, “sale” (as defined in the California
Consumer Privacy Act) or sharing of your Personal Data for targeted,
or cross-context behavioural advertising. This includes displaying
advertising to you based on Personal Data obtained or inferred from
your activities across various websites, applications, and other online
services that we do not operate. To exercise this right, you can visit
our Cookie Preferences to disable targeting cookies, as explained in
the Cookies section above. You can also opt out of processing or
sharing your Personal Data for targeted or cross-context behavioural
advertising using an opt-out preference signal such as Global Privacy
Control for a seamless experience. For more details on implementing
these settings and other advertising preferences, please refer to the
Cookies section above. Please note that even if you opt out of allowing
us to use or disclose your Personal Data for targeted or cross-context
behavioral advertising, you may still encounter our ads on other
websites, applications, and online services, and aspects of our
advertising may still be based on your interactions with us and our
websites.
● Non-Retaliation: You have the right not to receive discriminatory
treatment for exercising the rights described above.
● Exercising Your Rights: To exercise any of the rights mentioned above
or if you have any inquiries regarding this Privacy Policy, please
submit them through email at [email protected] with the subject
line titled: RIGHTS REQUEST or call (214)578-9508.
transmit this data directly to another controller.
● Right to Withdraw Consent: If we process your Personal Data based
on your consent, you have the right to withdraw your consent at any
time. The withdrawal of consent will not affect the lawfulness of
processing based on consent before its withdrawal.
● Right to Object to Processing: You have the right to object to the
processing of your Personal Data under certain circumstances.
● Right to opt Out of Processing, “Sale,” or Sharing of Personal Data for
Targeted or Cross-Context Behavioural Advertising: You have the
right to opt out of our processing, “sale” (as defined in the California
Consumer Privacy Act) or sharing of your Personal Data for targeted,
or cross-context behavioural advertising. This includes displaying
advertising to you based on Personal Data obtained or inferred from
your activities across various websites, applications, and other online
services that we do not operate. To exercise this right, you can visit
our Cookie Preferences to disable targeting cookies, as explained in
the Cookies section above. You can also opt out of processing or
sharing your Personal Data for targeted or cross-context behavioural
advertising using an opt-out preference signal such as Global Privacy
Control for a seamless experience. For more details on implementing
these settings and other advertising preferences, please refer to the
Cookies section above. Please note that even if you opt out of allowing
us to use or disclose your Personal Data for targeted or cross-context
behavioral advertising, you may still encounter our ads on other
websites, applications, and online services, and aspects of our
advertising may still be based on your interactions with us and our
websites.
● Non-Retaliation: You have the right not to receive discriminatory
treatment for exercising the rights described above.
● Exercising Your Rights: To exercise any of the rights mentioned above
or if you have any inquiries regarding this Privacy Policy, please
submit them through email at [email protected] with the subject
line titled: RIGHTS REQUEST or call (214)578-9508.
● Making a Request; Requests by Others on Your Behalf: Only someone
legally authorized to act on your company’s behalf, including an
authorized agent, may make a verifiable request related to any
personal or company data using the methods described above. If we
cannot comply with a request, we will provide an explanation for the
refusal, if applicable.
7. Fees
Accessing your Personal Data or exercising any of your rights will not
incur a fee. However, if your request is clearly unfounded, repetitive,
or excessive, we may charge a reasonable fee or refuse to comply with
your request in such circumstances.
8. Information We May Need from You
To confirm your identity and ensure your right to access your Personal
Data or exercise your other rights, we may need to request specific
information from you. This may include your first and last name, email
address, mailing address, telephone number, or other necessary
information to verify your identity or the authorization of your
representative. This is a security measure to prevent unauthorized
disclosure of Personal Data. We may also contact you to request
further information related to your request for assistance in our
response. Any Personal Data provided for verification and fraud
prevention will only be used for that purpose and will be deleted as
soon as practical after processing your request.
9. Timing
We strive to respond to all legitimate requests within fourteen (14)
days of receipt. However, if your request is particularly complex or if
multiple requests have been made, it may take longer to process. In
such cases, we will notify you and keep you updated on the progress.
10. Appeals
If we refuse to act on your request, you have the right to appeal that
decision. You can contact us at [email protected] or (214)578-
9508. We appreciate the opportunity to address your concerns before
legally authorized to act on your company’s behalf, including an
authorized agent, may make a verifiable request related to any
personal or company data using the methods described above. If we
cannot comply with a request, we will provide an explanation for the
refusal, if applicable.
7. Fees
Accessing your Personal Data or exercising any of your rights will not
incur a fee. However, if your request is clearly unfounded, repetitive,
or excessive, we may charge a reasonable fee or refuse to comply with
your request in such circumstances.
8. Information We May Need from You
To confirm your identity and ensure your right to access your Personal
Data or exercise your other rights, we may need to request specific
information from you. This may include your first and last name, email
address, mailing address, telephone number, or other necessary
information to verify your identity or the authorization of your
representative. This is a security measure to prevent unauthorized
disclosure of Personal Data. We may also contact you to request
further information related to your request for assistance in our
response. Any Personal Data provided for verification and fraud
prevention will only be used for that purpose and will be deleted as
soon as practical after processing your request.
9. Timing
We strive to respond to all legitimate requests within fourteen (14)
days of receipt. However, if your request is particularly complex or if
multiple requests have been made, it may take longer to process. In
such cases, we will notify you and keep you updated on the progress.
10. Appeals
If we refuse to act on your request, you have the right to appeal that
decision. You can contact us at [email protected] or (214)578-
9508. We appreciate the opportunity to address your concerns before
you escalate the matter to a relevant data protection supervisory
authority.
11. Retention of Personal Data
We will retain your Personal Data only for as long as reasonably
necessary to fulfill the purposes for which it was collected, including
legal, regulatory, tax, accounting, reporting requirements or as
specifically outlined in this document. If there is a complaint or a
prospect of litigation regarding our relationship with you, we may
retain your Personal Data for a longer period. The retention period is
determined based on factors such as the amount, nature, and
sensitivity of the Personal Data, the potential risk of unauthorized use
or disclosure, the purposes of processing, alternative means to achieve
those purposes, and applicable legal requirements. After the applicable
retention periods expire, your Personal Data will be deleted or
anonymized. In cases where technical limitations prevent the complete
deletion of Personal Data from our systems, appropriate measures will
be implemented to prevent further use of such data. We may also
aggregate your Personal Data (so that it is no longer personally
identifiable) to improve our products and services, and in such cases,
we may use the information indefinitely without further notice to you.
12. Protection of Personal Data
Opango, Inc. takes precautions, including administrative, technical,
and physical measures, to protect against accidental or unlawful
destruction, loss, alteration, unauthorized disclosure, or access to the
Personal Data we process or use. However, it is important to note that
no provider can guarantee absolute security, especially when services
rely on the public internet or involve transmission through
interconnected telecommunications networks. You are responsible for
safeguarding your account passwords, limiting device access, and
signing out of websites after your sessions. Any activity conducted
using your credentials or passwords is your responsibility. If you
believe your password for any of our websites or systems has been
compromised, please notify us immediately at [email protected] or
(214)578-9508.
13. Linked/Mirrored Websites, Landing Pages & Third-Party Websites
For your convenience, our websites may transfer you to another
authority.
11. Retention of Personal Data
We will retain your Personal Data only for as long as reasonably
necessary to fulfill the purposes for which it was collected, including
legal, regulatory, tax, accounting, reporting requirements or as
specifically outlined in this document. If there is a complaint or a
prospect of litigation regarding our relationship with you, we may
retain your Personal Data for a longer period. The retention period is
determined based on factors such as the amount, nature, and
sensitivity of the Personal Data, the potential risk of unauthorized use
or disclosure, the purposes of processing, alternative means to achieve
those purposes, and applicable legal requirements. After the applicable
retention periods expire, your Personal Data will be deleted or
anonymized. In cases where technical limitations prevent the complete
deletion of Personal Data from our systems, appropriate measures will
be implemented to prevent further use of such data. We may also
aggregate your Personal Data (so that it is no longer personally
identifiable) to improve our products and services, and in such cases,
we may use the information indefinitely without further notice to you.
12. Protection of Personal Data
Opango, Inc. takes precautions, including administrative, technical,
and physical measures, to protect against accidental or unlawful
destruction, loss, alteration, unauthorized disclosure, or access to the
Personal Data we process or use. However, it is important to note that
no provider can guarantee absolute security, especially when services
rely on the public internet or involve transmission through
interconnected telecommunications networks. You are responsible for
safeguarding your account passwords, limiting device access, and
signing out of websites after your sessions. Any activity conducted
using your credentials or passwords is your responsibility. If you
believe your password for any of our websites or systems has been
compromised, please notify us immediately at [email protected] or
(214)578-9508.
13. Linked/Mirrored Websites, Landing Pages & Third-Party Websites
For your convenience, our websites may transfer you to another
website that mirrors our main website or provide a link to a landing
page that is controlled by Opango, Inc.. In these instances, our Privacy
Policy applies. When we provide you with any hyperlinks to third-party
websites, we are not responsible for their privacy practices or
companies that we do not own or control. This Privacy Policy does not
apply in these instances, and they may collect additional information
beyond what we collect on our websites. We do not endorse these
third-party sites, their services or products, or the content they
contain. We encourage you to review the privacy policy of each third-
party site you visit to understand how they collect, use, and protect
your information.
14. Children
Our websites, products, and services are not directed to children under
the age of 18 in the United States and we do not knowingly collect
online Personal Data directly from children. If you are a parent or
guardian and believe that your minor child has disclosed Personal Data
to us, please contact us at [email protected] or (214)578-9508.
15. Changes to this Privacy Policy
We reserve the right to make corrections or updates to this Privacy
Policy at our discretion. When changes occur, we will post the updated
Privacy Policy on our website and update the Effective Date. In case of
material changes, we will provide a prominent notice at the top of the
Privacy Policy for thirty (30) days and/or send a notice to the email
address you have provided us. We encourage you to periodically review
this Privacy Policy.
16. General Questions
If you have any questions, concerns, or inquiries about this Privacy
Policy, please contact us at [email protected] or (214)578-9508.
page that is controlled by Opango, Inc.. In these instances, our Privacy
Policy applies. When we provide you with any hyperlinks to third-party
websites, we are not responsible for their privacy practices or
companies that we do not own or control. This Privacy Policy does not
apply in these instances, and they may collect additional information
beyond what we collect on our websites. We do not endorse these
third-party sites, their services or products, or the content they
contain. We encourage you to review the privacy policy of each third-
party site you visit to understand how they collect, use, and protect
your information.
14. Children
Our websites, products, and services are not directed to children under
the age of 18 in the United States and we do not knowingly collect
online Personal Data directly from children. If you are a parent or
guardian and believe that your minor child has disclosed Personal Data
to us, please contact us at [email protected] or (214)578-9508.
15. Changes to this Privacy Policy
We reserve the right to make corrections or updates to this Privacy
Policy at our discretion. When changes occur, we will post the updated
Privacy Policy on our website and update the Effective Date. In case of
material changes, we will provide a prominent notice at the top of the
Privacy Policy for thirty (30) days and/or send a notice to the email
address you have provided us. We encourage you to periodically review
this Privacy Policy.
16. General Questions
If you have any questions, concerns, or inquiries about this Privacy
Policy, please contact us at [email protected] or (214)578-9508.
